Progressive Recovery (PRI) is committed to providing customers world-class products and services. For these reasons and due to the ever-increasing need for service, PRI has hired James (Jim) Henson, as our new Service Business Unit Manager to expand the service division, overseeing the Customer Service and Field Service teams. Jim brings 20 years of experience in Programming Management, Process Improvement, and Operational Excellence. Most recently, Jim managed the network and end-point deployments for Ameren Illinois’ new smart grid energy system.
Jim Henson – New Service Business Unit Manager
Under Jim’s direction, PRI plans to grow service sales to our installed base and expand service offerings to those who have purchased other vendor’s equipment.
I’m excited to be a part of PRI’s legacy of great customer service and to be able to contribute to the expansion of our services business. Our primary focus is to complement our world-class products with world-class service. Our products are highly engineered pieces of equipment that can create major problems if they fail. We believe in a proactive approach to customer service through educating our customers on the importance of annual certifications, preventative maintenance and pressure vessel inspections. We take pride in helping our customers to maximize run-time and reduce downtime, while helping them feel confident that we are here to take great care of them. We want to be in the business of preventing problems before they start by offering ongoing support for the life of your equipment, says Jim Henson.
To support our service growth, PRI has also hired four Field Service Technicians: Austin Drew (Southern Illinois University Edwardsville), Tom Carnesciali, (Ranken Technical College), Ethan Eberlin, (Lewis & Clark Community College) and Thomas Menteer (St. Louis University). With the addition of these team members, PRI has already doubled the size of the Field Service team since 2017. Mr. Henson expects to add additional personnel later this year.
About PRI and Services Offered
Progressive Recovery, Inc (PRI) is one of the world’s largest providers of closed-loop solvent management, solvent wash systems, and also, custom fabrication. Founded in 1983, PRI has maintained a strong reputation for quality and reliability. PRI is an ISO 9001:2008 certified manufacturer, with over 3,000 systems in over 35 countries worldwide, and a large in-house support team of service technicians and engineers.
PRI is able to continue providing world-class products and services to customers. Some of the service offerings include: providing maintenance service to PRI systems, filtration testing, pressure vessel inspections, and service for other ancillary equipment within our customers’ facilities such as autoclaves. Get in touch with PRI today so we can help with your service needs.